Last updated: 19-Sep-2022
Dear Blue Knights® member:
American Income Life Insurance Company’s goal is to protect all working families and this protection extends to your organization. We provide, at no cost, a group Accidental Death and Dismemberment Benefit for all members of your organization. The Blue Knights will be sending a letter to all members introducing the benefit. Enclosed with the letter is a response card with which the members can designate their beneficiary intent. All members who return the card will be contacted by an American Income Life Representative to designate their beneficiary and have the option to purchase additional supplemental insurance benefits.
The following have been implemented for effective communication ensuring the success of the program. Our levels of communication include:
• Attending State Conventions
• Office Orientation for Administrative Staff
• Orientation for Phone Bank Staff (if applicable)
• Arrangements made to help process death claims
Read-Off Letter - A letter from the organization will be read to all members we visit, prior to showing them additional insurance benefits they can purchase on a voluntary basis. This letter lets the members know the benefits are being presented on a voluntary basis and there is absolutely no obligation whatsoever.
Zero Tolerance Policy – AIL has a zero tolerance policy. This policy addresses misrepresentation, overly aggressive behavior and our commitment to ensure all members are treated respectfully.
If you receive concerns from any of your members, we ask you to document the information and email it directly to the AIL Representative. Our commitment is that within 24 hours of receiving information from you we will begin a full investigation of the incident and resolve any concerns to your complete satisfaction.
Agent Training – To further ensure our program is positively received by your membership, our representatives provide ongoing training for all AIL agents visiting your members. The training includes an explanation of our relationship with your organization; what commitments have been made and what your expectations are.
Also, enclosed for your convenience, is a document entitled “Commonly Asked Questions” which will be helpful to you in answering any questions that may arise in the workplace.
As your representative for American Income Life, I am committed to making sure the servicing for your organization is of the highest standard.
Sincerely,
Shane Knowles
American Income Life Insurance Company
When a notification of benefits is mailed out through your organization you may receive phone calls from your members with questions. Your positive response will be very helpful in promoting goodwill between American Income Life Insurance Company, the organization, and your members.
• How did they get my name?
You were sent a letter that was mailed through the organization regarding the no-cost benefits. Enclosed with your letter was a (yellow) reply card that was sent back to the AIL office. Someone in your home would have sent back the card. AIL contacts only those who voluntarily return the completed card.
• Someone called and said they are from your organization:
They are with American Income Life Insurance Company and are contacting you to set an appointment to deliver the no-cost benefits and certificate of coverage for the accidental death and dismemberment benefit. AIL offers members additional supplemental insurance benefits. It is a voluntary program and there is no obligation to purchase additional insurance.
• Someone dropped by the house:
They are with American Income Life Insurance Company and they dropped by when visiting other members in the area. They probably could not reach you by phone and are trying to set a meeting to deliver the no-cost benefits and your certificate of coverage for the accidental death and dismemberment benefit.
AIL offers members additional supplemental insurance benefits. It is a voluntary program and there is no obligation to purchase additional insurance.
• I had an appointment with AIL and they never showed up:
Their policy is for the agent to contact you, let you know they are running late and give you the option to reschedule. Do you have the agent’s name? I will get in touch with them and find out what happened and get the appointment rescheduled.
• What is all this about? Is this legit?
All members have an additional fully paid group Accidental Death and Dismemberment (AD&D) benefit through the cooperation of the organization and American Income Life Insurance Company. This is at no cost to the organization or the member.
• Do we have to return the (yellow) card to receive the benefits?
No, all members of the organization are covered for the AD&D benefit whether or not they return their card. If members do not return the card they will not be able to take advantage of the AIL Family Health Services Discount program or the AIL Child Safe Kit. Members who return their cards can designate their beneficiary intent, receive the Health Services Discount card information, Child Safe kit(s) and receive a follow-up courtesy visit.
• Are they going to try to sell me insurance?
AIL is an insurance company that offers members additional supplemental insurance benefits. It is a voluntary program and there is no obligation to purchase additional insurance.
• Am I covered only at work?
No, the coverage is 24 hours a day, 7 days a week and will provide coverage for all business or social activities anywhere in the world.
• AIL-US
Members will find more information under our Members Only -> Discounts page. Authentication codes will be required.
