Last updated: 05-May-2013
The ability to log into many password protected, online services of this web site requires a membership-based username and password, unique to each member. Posting online what our login username and password is defeats the purpose of having such password protected content; therefore it will not be visible here on the website.
If you do not know how to log into the secure members only area of our website, ask another chapter member, or bring up your question directly with an officer of your chapter, prior to sending the webmaster or HQ an e-mail please. If your chapter representatives do not know, continue through the chain of command by asking a conference officer or representative.
Refer to the Summer 2012 Magazine, page 8.
Understand that our access is a basic requirement of membership and how to login is common knowledge. All chapters have the shared responsibility of communicating login information to their members.
If you are a chapter or conference officer, please make it a point at your very next meeting to bring up this topic. Effective communication is important for the success of any organization, and we should all do our part in improving the knowledge base from within. We appreciate your assistance.
New members are processed in the order applications are received, and the website is "batch" updated once a month. If you are new to the organization, or have a late membership renewal please be patient as admin and website staff work to add you into the system.
The monthly update process also completely resets the password protection for our site. This means your browser may not "remember" your password immediately following an update.
Common questions regarding the use of our website and some general membership questions are best answered through the Website Support forum found within the Bulletin Board. Although members may receive some answers directly from International Officers, most discussion questions are answered by other members and the forum admin.
E-mail support for all 20,000 members through the INTL office and the webmaster is not very effective due to the overwhelming number of frequently asked questions. Please use the bulletin board as a primary means for requesting website information and support.
Visit the members only page to find instructions for how to join the bulletin board.
If a fellow chapter member has past away their death needs to be reported to HQ. The President of your chapter may use the Contact Us menu option to send an e-mail or complete the on-line Heaven I reporting form.
If a chapter member has been with Heaven I for over 6 months, and you are not finding their information posted in the Heaven I memorial, please have your chapter President contact HQ via e-mail with the pertinent information.
There are times we need to restructure our menu system in order to accommodate modifications to this website. Menu items such as newsletters, minutes of meetings or discount offers may have been moved to a different related category so similar items are displayed at the same time. We may have renamed the menu item to better reflect what is represented.
This website offers our membership a tremendous volume of information which you are guided by our three primary menu structures. If you are in the members only section and unable to see the chapter links because the members menu is blocking the view, switch to the public index page and try again.
A trick that is very useful is to change the view of your browser by pressing and hold the control key then roll your mouse wheel. Conversely if you are having difficulty viewing the smaller screen fonts, you can enlarge the size in this manner.
